Real-Time Tracking — iCargos

Know where every parcel is, right now

Give customers live ETAs, help riders choose the fastest routes, and keep dispatch in control—from pickup scanning sheet to ePOD.

Hero Value

  • Live Tracking for every consignment

  • Barcode-driven updates at each hub and doorstep

  • Instant ePOD (Signature / Photo / SMS Alert) with map location

  • Zero-interrupt visibility—monitor without calling riders

  • Data retained for life, for the audits & disputes

Who This Helps

Dispatch & Hub Leads

control capacity, handle exceptions in minutes

Riders/Drivers

get optimized routes and clear next stops

Customers & CS

reduce “Where Is My Order?” calls with live tracking links

Finance

faster COD close with verified delivery evidence

Before vs After iCargos (tracking edition)

Before iCargos

Customers keep asking for status

Last-minute jobs overload the wrong rider

No reliable audit trail

Shipper Calls for Return or Reattempts

Drivers choose routes manually

PODs are scattered in WhatsApp or paper

With iCargos Real-Time Tracking

Customers see a live tracking page + accurate ETAs

Sort parcels area wise and assign

Every scan can send SMS Aert to the customer & consignee

Driver get instant update about shipper advice or communication with shipper.

Drivers get dynamic route suggestions as traffic shifts on Google MAPs

ePODs (OTP/sign/photo) are centralized with geo-coordinates

Driver can send WhatsApp without saving Consignee Number

Driver can call or SMS Consignee without saving number.

Operations team scans barcodes on the Arrival screen with instant weight capture (and on-screen correction if the shipper’s weight was wrong). If any parcel is missing (driver/shipper), the system raises an immediate pop-up alert.Create a Manifest for all out-station parcels—the document that travels with the shipment to the destination hub. iCargos flags mis-manifested items in a clear red alert so errors are corrected before dispatch.END-TO-END TRACKING, AUTO-MAINTAINEDMANIFESTING (OUT-STATION)LIVE STATUS UPDATES AT DOORSTEPScan the sorted parcels (area-wise) to assign delivery runs. Jobs appear instantly in the rider’s mobile app with stop order, notes, and time windows.DELIVERY JOB ASSIGNMENTParcels are auto-grouped by city/area for fast allocation to the right delivery teams. This reduces misroutes and speeds up outbound load.SORTINGFor COD or To-Pay shipments, collected cash reflects in the rider app as wallet balance. On return to the hub, operations generates a Cash Deposit Form and closes the route’s cash—same day.CASH COLLECTION & HANDOVER (COD/TO-PAY)HOW REAL-TIME TRACKING WORKS (END-TO-END)0102030406070809PICKUPARRIVAL AT ORIGIN HUBDE-MANIFESTING (DESTINATION HUB)05

How Real-Time Tracking Works (End-to-End)

Every update is scan- or GPS-verified—no guesswork, no manual notes.

Pickup

Rider opens the iCargos app at the customer’s doorstep, scans parcel barcodes, and marks pickups. Jobs can be operation-assigned or handled unassigned/on-the-fly—both modes are supported.

Arrival at Origin Hub

Operations team scans barcodes on the Arrival screen with instant weight capture (and on-screen correction if the shipper’s weight was wrong). If any parcel is missing (driver/shipper), the system raises an immediate pop-up alert.

Sorting

Parcels are auto-grouped by city/area for fast allocation to the right delivery teams. This reduces misroutes and speeds up outbound load.

Manifesting (Out-Station)

Create a Manifest for all out-station parcels—the document that travels with the shipment to the destination hub. iCargos flags mis-manifested items in a clear red alert so errors are corrected before dispatch.

De-Manifesting (Destination Hub)

At destination, the hub De-Manifests the incoming box to confirm receipt. Any wrongly manifested/de-manifested pieces are captured automatically in system reports for audit and action.

Delivery Job Assignment

Scan the sorted parcels (area-wise) to assign delivery runs. Jobs appear instantly in the rider’s mobile app with stop order, notes, and time windows.

Live Status Updates at Doorstep

Riders update each stop as Delivered, Returned, or Refused, capturing Proof of Delivery (OTP/signature/photo) or proof of failure (reason + photo/notes). Tracking pages and dashboards update in real time.

Cash Collection & Handover (COD/To-Pay)

For COD or To-Pay shipments, collected cash reflects in the rider app as wallet balance. On return to the hub, operations generates a Cash Deposit Form and closes the route’s cash—same day.

End-to-End Tracking, Auto-Maintained

Throughout the flow, iCargos updates customer tracking links, internal dashboards, and alerts automatically—giving dispatch, finance, and customers a single, accurate source of truth.

Customer Experience - Self-Service Tracking Page

  • Live view with progress bar and time window

  • Reschedule or update address (if allowed by shipper)

  • Delivery preferences: gate code, leave-at-reception, notes

  • Instant ePOD receipt emailed on delivery

Alerts & Proactive Communication

  • Pickup scheduled / rescheduled notifications

  • Out-for-Delivery with ETA + reschedule link

  • NDR reason & action (tap to choose new time or correct address)

  • Delivery confirmation with ePOD + invoice/COD receipt

Channels: WhatsApp, SMS, Email, Push (choose per brand policy)

ePOD & Dispute-Proof Delivery (Short Brief)

Lock in clean, defensible deliveries every time. iCargos captures OTP, signature, and photo proof with time stamp and GPS location, stores them centrally, and makes them instantly shareable with customers and support. Tamper-evident logs, 6+ months retention, and role-based access mean faster resolutions, fewer chargebacks, and smoother COD close—no more “he-said, she-said.”

Integrations That Enhance Tracking

E-commerce

Shopify, WooCommerce (auto-push status & tracking link)

3PL & Carrier

exchange scans and manifests with partner networks

Maps & Routing

traffic-aware suggestions (region dependent)

Support Desk/CRM

Attach tracking + ePOD to tickets and customer history

Use Cases

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Hyperlocal (food/grocery)

tight time windows, photo proof, rapid reattempts

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Fashion & Beauty

reduce RTO with address fixes and COD reminders

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Electronics

Mandate OTP + signature, add doorstep photo for claims

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B2B Line-haul

Manifest/demanifest accuracy with audit trails

Testimonials

★ ★ ★ ★ ★

“Live ETAs cut our WISMO calls by half in two weeks.”

Jason Williams
Jason Williams
Operations Lead
22-06-2025
★ ★ ★ ★ ★

“Photo+OTP ePOD ended delivery disputes for high-value items.”

Ahmed Raza
Ahmed Raza
E-commerce Manager
10-06-2025

Frequently Asked Questions

Can the driver assign the shipments themselves after pickup?

Yes, If you allow the driver, they can pickup and generate delivery sheet by scanning the barcodes. That will automatically assign them the delivery job.

Can the customers advice for Reattempt or Return?

Yes. The customers can see the failure attempts in Shipper Advice page in their dashboard. They can mark advice with notes for automated Return or Reattempt marking. Admin can also respond to the shipper advice if required.

What proof of delivery options do you support?

Digital Signature, and photo of the location— SMS/ Email Alerts.

What proof of failure options do you support?

Location of Failure photo captured by the driver.

Ready to see it in your city?

Schedule a Live Demo and we’ll configure tracking, alerts, and your first delivery run sheet together—end-to-end in one session.

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