Delivery Boy App — iCargos

Everything a rider needs to complete the day scan, navigate, deliver, and close cash without back-and-forth calls.

Built to pair perfectly with iCargos Real-Time Tracking and your run-sheet workflow.

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Delivery Boy App — Benefits

Give your riders everything they need to finish the job—scan, navigate, deliver, and close cash—without back-and-forth calls. The app pairs with iCargos Real-Time Tracking so dispatch, finance, and customers see instant updates at every step.

Faster first attempts: smart stop ordering and live navigation improve on-time delivery.
Clean proof, fewer disputes: ePOD (signature/photo/OTP) with time.
Lower RTO: precise NDR reasons + one-tap customer actions (reschedule/address fix).
Zero paperwork: barcode scans replace manual lists; everything syncs automatically.
Quicker cash cycle: in-app COD wallet + Cash Deposit Form for same-day close.
Less rider friction: call/WhatsApp/SMS from the job card—no saving numbers.
Stronger control: role-based access, tamper-evident logs, and offline-first syncing.
Happier customers: proactive OOD alerts, live ETAs, and instant ePOD receipts.

Who This Helps

Dispatch Leads

instant job assignments, visibility without interruptions

Riders/Drivers

fewer taps, clearer next steps, less time on the phone

Customer Support

accurate status and ePOD evidence on demand

Finance/Accounts

clean COD tally tied to each run sheet

Before vs After iCargos (Rider App)

Before

Paper lists & missed scans

Drivers call CS for addresses

Guesswork routes

PODs scattered in chats

COD mismatch at day end

No proof for failed attempts

With Delivery Boy App

Run-sheet on phone with scan validation at each stop

Tap-to-call/WhatsApp/SMS without saving numbers

Dynamic route suggestions as conditions change

Centralized ePOD (signature/photo/OTP record) with map location

In-app COD wallet + Cash Deposit Form on return

Reason codes + photo of location captured on the spot

Key Features (Rider-First)

Fast Scanning: camera or handheld scanner; validates wrong/missing scans
Offline-First: scans and ePOD queue safely; syncs when network returns
Smart Routing: stop ordering by proximity, time window, priority category
Customer Messaging: OOD alerts, reschedule prompt (shipper policy-based)
ePOD Suite: Signature • Photo • OTP prompt via SMS alert; geo-stamped
NDR Capture: precise reasons + evidence ⇒ faster reattempts, fewer RTOs
COD Wallet: on-route tally; prevents end-day mismatches
Safety & Compliance: panic/SOS button, driver notes, device checks
My Day View: completed, pending, distance, ETA drift, cash due
Multi-Language UI: support regional languages as configured

Planning & Assignment (Works with Dispatch)

Area-wise job assignment: scan-to-assign or push runs from console
Nearest-rider reattempts: redirect missed pickups or urgent drops
Cut-off discipline: jobs locked to today’s run or moved to D+1 with notes
Run health: live counters—completed, exceptions, COD collected vs due

Customer Experience (What the Consignee Sees)

Live tracking link with status and time window
Reschedule / address update (if shipper permits)
Auto alerts at OOD, failed attempt, and delivery (with ePOD)

Cash Close Without Friction

On-device COD ledger for each AWB
Variance guardrails (cannot submit if amounts don’t match)
Cash Deposit Form generated at hub—same-day close as standard

Security & Controls

Role-based access (only today’s assigned jobs visible if you prefer)
Tamper-evident logs: edits to delivery outcomes are recorded
Geo/time stamps on ePOD and failed-attempt photos
Device policy options (PIN/biometric to open app, screenshot control)

Works Hand-in-Glove with Real-Time Tracking

Every scan/ePOD instantly updates dispatch dashboards and customer tracking pages
NDR reasons trigger proactive messages with one-tap reattempt scheduling
Manifest/de-manifest events flow into route building at destination hubs