Customer Mobile Apps — iCargos

White-label Android & iOS apps for your shippers and shoppers.

We rebrand, build, and publish your mobile apps on Google Play and Apple App Store, so your customers can Book, Track, View Orders, Check Dashboards, and Contact Support under your name.

Key Benefits

  • Your brand, your stores — name, icon, colors, splash, and screenshots rebranded.

  • Instant self-service — Book shipments, Track orders live, View Order List & Dashboard, Contact support.

  • Fewer calls — customers see status, ETAs, and history without calling your team.

  • Fast go-live — we handle store listings, policies, and updates for you.

What’s inside the Customer Apps

Booking (Single & Repeat)

Create a shipment in seconds: pickup & delivery details, phone/email, pieces & weight, service type (e.g., overnight, economy), COD amount (if applicable). Save frequent addresses and view pricing/ETA where enabled. Generate the AWB and label right from the app or email it to a printer.

Live Tracking

Type or scan the tracking number to see real-time status, timeline, and ETA. Customers can open the full history (Booked → Picked-Up → Parcel Received at Office → In Transit → Out for Delivery → Delivered/Returned). Share the link in one tap.

Orders List

Filter by date, status, or city to review current and past shipments. Each order card shows service, weight, COD (if any), origin/destination, and quick actions: View Details • Live Tracking • Share • Download ePOD (when allowed).

Business Dashboard

At-a-glance charts your customers will love:

  • Status cards (New Booked, Parcel Received at Office, Out for Delivery, Delivered, Returns)

  • Top Cities bar chart (Delivered vs Returned)

  • Monthly Orders trend (Total, Delivered, Returned)

  • Pending COD amount (if enabled)

Contact & Support

Tap-to-call, WhatsApp, or email your support team from inside the app—no need to save numbers. Optional in-app ticket form routes queries to your helpdesk.

White-Label & Publishing Service

We’ll rebrand and submit your apps to Google Play and Apple App Store.

What we customize:

  • App name, bundle IDs, icons, splash screen, brand colors & fonts

  • Store descriptions, keywords, privacy policy links, and screenshots

  • Notification sender names, support email/phone, and regional settings

What you provide: company name, support contacts, brand kit (logo/colors), store accounts (Play Console & App Store Connect), and privacy policy URL. We guide you step-by-step.

Why your customers will use it daily

  • Book in a few taps instead of logging into a desktop portal

  • Know the status instantly — fewer “Where Is My Order?” calls

  • See trends — a quick business view of delivered/returned orders and COD

  • Share tracking with their buyers in one tap

  • Reach you faster — direct call/WhatsApp/email from inside the app

How it works (customer journey)

Sign Up / Sign In

choose language, verify email/phone if required.

Get Quote (optional)

select service & cities to view rates/transit times.

Book Shipment

enter addresses, service, weight/pieces, COD; confirm.

Track & Manage

open Orders List, filter, view details, share tracking.

Dashboard

see status cards, charts, and pending COD.

Contact

call/WhatsApp/email support from the app.

Notifications & Alerts (optional per policy)

  • Booking confirmation (with AWB)

  • Out for Delivery (ETA + tracking link)

  • Attempt failed / NDR (with action link to advise Reattempt/Return if you allow)

  • Delivered (with ePOD copy)

Channels: Push • SMS • Email • WhatsApp (as configured on your account)

Security & Compliance

  • Secure auth with email/phone + password; optional OTP.

  • Role-based access (owner vs staff accounts).

  • Data privacy and retention per your policy; logs kept for audits.

  • iOS and Android apps tested against latest store guidelines.

Works perfectly with the iCargos stack

Customer Portal

Same account and data—apps are the mobile front-door.

Real-Time Tracking

Statuses and timelines match your web tracking pages.

Delivery Boy App

Rider scans/ePOD update the customer’s app instantly.

APIs & Plugins

bookings created via Shopify/Woo also appear in the apps.

Before vs After (mobile self-service)

Before customer apps

Customers call to book and ask for status

PODs scattered across emails

No visibility on trends

Hard to contact support

Slow onboarding

With Delivery Boy App

Customers book & track in the app—no calls needed

ePOD available on each order card

Dashboard shows Top Cities & Monthly Orders

Tap-to-call/WhatsApp from every screen

Sign up & start booking same day

Use Cases

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Retail & SMEs

book pickups daily, share tracking with buyers, check COD.

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Marketplaces & Sellers

bulk bookings appear in app automatically.

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B2B Accounts

managers monitor returns and city performance on the go.

Frequently Asked Questions

Do you publish the apps under our brand?

Yes. We rebrand and submit to your Google Play and Apple App Store accounts.

What platforms are supported?

Android & iOS, built to current store guidelines.

Can customers download ePOD?

If enabled on your account, yes—ePOD (signature/photo/OTP record) appears on the order.

Is the app multilingual?

Yes. We can enable English + your regional languages.

How long is data visible?

Matches your retention policy (tracking and history retained for audits & disputes).

Ready to put your brand in your customer’s pocket?

Schedule a Live Demo and we’ll show your apps with your branding, then handle publishing to Google Play and Apple App Store end-to-end.

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